VIP Driver's Unit - Protocol NT - 2025-2026 Client Satisfaction Survey

Protocol NT is seeking your feedback on interactions with the VIP Driver’s unit during 2025-26. Your input will help us understand what we are doing well, identify areas for improvement and enhance services we provide.

The VIP Driver’s unit provides quality, safe and efficient chauffeur services for the Chief Minister, Ministers, the Speaker of the Legislative Assembly, Leader of the Opposition, and other stakeholders as required.

The survey will close on 14 August 2026. Thank you for taking the time to participate.

Which of the following best describes you? Please select one option.

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Internal stakeholder

External stakeholder

Ministerial stakeholder

How satisfied were you with the driver’s courtesy, communication and professional appearance?

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Please rate your satisfaction by selecting one of the following:

Very satisfied

Satisfied

Partly satisfied

Not satisfied

How satisfied were you with overall ride comfort during your trip(s)?

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Please rate your satisfaction by selecting one of the following:

Very satisfied

Satisfied

Partly satisfied

Not satisfied

How satisfied are you with the timeliness of the services provided?

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Please rate your satisfaction by selecting one of the following:

Very satisfied

Satisfied

Partly satisfied

Not satisfied

Overall, how satisfied are you with your experience with the VIP Driver's unit?

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Please rate your satisfaction by selecting one of the following:

Very satisfied

Satisfied

Partly satisfied

Not satisfied

Do you have any additional feedback or comments? Please provide them below.

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